Healthcare Service Ops Lead – Field & Tech Support

Umano Medical inc; Australia; Presencial; AUD 120 000 - 160 000; Tempo integral

Resumo da oferta

Umano Medical inc is seeking a Service Operations Manager to lead a team of Field Service Technicians and Technical Support Specialists across Australia. This hands-on leadership role focuses on operational excellence, field coordination, and strong KPI-driven performance.

You will drive improvements in response times, optimize resources, and support major healthcare equipment installations. Travel up to 30% across Australia is required to support customers and sites.

Qualificações

• Diploma in Mechanical or Manufacturing Engineering with relevant experience.
• 5 to 10 years of relevant experience.
• Strong problem-solving skills.
• Experience in planning and resource management.
• Experience in product repair and technical support.
• Willingness and availability to travel across Australia.
• Valid driver’s license.

Responsabilidades

• Manage a team of Field Service Technicians and Technical Support Specialists (3 to 5 employees).
• Schedule work assignments and coordinate technicians’ calendars for customer service requests and large-scale installations.
• Track and report on KPIs covering all department activities.
• Analyze service quality, including response times, on-site visit lead times, and first-time issue resolution rates.
• Ensure the proper operation and maintenance of the team’s vehicle fleet.
• Participate in inventory counts and various continuous improvement initiatives.
• Up to 30% travel across Australia for customer visits and site support activities.

Conhecimentos

Problem-solving

Leadership

Planning

Technical support

Experience

Driver's license

Travel readiness

Formação académica

Diploma in Mechanical or Manufacturing Engineering

Descrição da oferta de emprego

Umano Medical inc is seeking a Service Operations Manager to lead a team of Field Service Technicians and Technical Support Specialists across Australia. This hands-on leadership role focuses on operational excellence, field coordination, and strong KPI-driven performance.

You will drive improvements in response times, optimize resources, and support major healthcare equipment installations. Travel up to 30% across Australia is required to support customers and sites.