Healthcare Tech Field Technician – Autonomy & Growth

Rauland Australia Pty; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rauland Australia Pty is seeking a hands-on Service Technician to support customers across the regional area. You will run field-based service, maintenance, fault diagnosis and minor works while ensuring safety and high service standards.

You will engage with clinicians and healthcare teams to deliver reliable technology solutions daily. Reporting to the Territory Service Manager, you will join a team that values customer focus, problem solving and career development in healthcare technology.

Qualifications

• Experience servicing, maintaining and troubleshooting communication systems, electronics or related technologies.
• Experience delivering preventative and reactive maintenance within customer environments.
• Exposure to installation or minor works activities.
• Strong faultfinding and diagnostic skills.
• Customer-focused approach with excellent communication skills.
• High attention to detail and documentation accuracy.
• Ability to work independently while contributing effectively within a team environment.
• Commitment to safety, quality and continuous improvement.
• Comfortable using mobile devices, applications and job management systems.

Responsibilities

• Deliver preventative maintenance, reactive service and minor works activities across customer sites.
• Diagnose and resolve technical faults to minimise system downtime and maintain service continuity.
• Complete inspections and preventative maintenance activities, identifying risks and improvement opportunities.
• Perform minor installation, replacement and upgrade works safely and effectively.
• Support customer system modifications, upgrades and change activities.
• Maintain accurate service records, job documentation and parts usage through mobile applications and service systems.
• Ensure safe work practices and compliance with customer, company and WHS requirements.
• Coordinate with internal teams, customers and vendors to deliver service outcomes efficiently.
• Maintain tools, equipment and inventory to ensure operational readiness.
• Provide professional, customer-focused communication during all site interactions.

Skills

Field service experience

Tech troubleshooting

Customer service focus

Autonomous work style

Fault diagnosis

Education

Trade qualification in Electronics/Electrical/Communications (desirable)

Certificate III in Telecommunications Technology (desirable)

Tools

Mobile devices & field apps

Job management systems

Job description

Rauland Australia Pty is seeking a hands-on Service Technician to support customers across the regional area. You will run field-based service, maintenance, fault diagnosis and minor works while ensuring safety and high service standards.

You will engage with clinicians and healthcare teams to deliver reliable technology solutions daily. Reporting to the Territory Service Manager, you will join a team that values customer focus, problem solving and career development in healthcare technology.