Service Operations Manager - Medical

Talent Aligned; Newcastle; On-site; AUD 110,000 - 160,000; Full time

Job summary

Talent Aligned is seeking a Service Operations Manager to lead a team of Field Service Technicians and Technical Support Specialists. You will drive operational excellence, coordinate field activities, analyse KPIs, and ensure top-tier customer support across Australia.

The role requires 5–10 years of relevant experience, an Engineering qualification, strong leadership and planning skills, and a willingness to travel up to 30% nationwide. A driver’s license is essential.

Qualifications

• Diploma or degree in Engineering with relevant technical experience.
• 5–10 years of experience in product repair, technical support, and service operations.
• Leadership and planning skills for resource management and scheduling.
• Valid driver's license and willingness to travel across Australia.

Responsibilities

• Team Leadership: Manage and mentor a dedicated team of Field Service Technicians and Technical Support Specialists.
• Operations & Scheduling: Schedule work assignments and coordinate calendars for customer service requests and large-scale installations.
• Performance Management: Track and report on KPIs across department activities.
• Service Quality: Analyse service quality, including response times, on-site visit lead times, and first-time issue resolution rates.
• Fleet & Inventory: Ensure the proper operation and maintenance of the team vehicle fleet, and participate in inventory counts.
• Continuous Improvement: Drive initiatives to optimise service delivery and operational efficiency.
• National Travel: Undertake up to 30% travel across Australia for customer visits and site support activities.

Skills

Team Leadership

Operations & Scheduling

Performance Management

Problem-Solving

Travel Readiness

Education

Diploma or degree in Engineering

Job description

Service Operations Manager | Healthcare Technology

Are you a hands-on technical leader who thrives on solving complex problems, supporting customers, and developing high-performing teams?

We are looking for a Service Operations Manager to lead a team of Field Service Technicians and Technical Support Specialists while driving operational excellence and service performance nationwide.

In this role, you will oversee service operations, coordinate field activities, analyse key performance metrics, and ensure customers receive exceptional support.

You will play a critical role in improving response times, optimising resources, leading continuous improvement initiatives, and supporting major healthcare equipment installations.

If you combine strong technical expertise with leadership, planning, and customer-focused problem-solving skills, this is an exciting opportunity to help shape the future of healthcare technology.

Travel up to 30% across Australia to support customers, visit sites, and lead key service initiatives

.

Key Responsibilities

• Team Leadership: Manage and mentor a dedicated team of Field Service Technicians and Technical Support Specialists.
• Operations & Scheduling: Schedule work assignments and coordinate calendars for customer service requests and large-scale installations.
• Performance Management: Track and report on key performance indicators covering all department activities.
• Service Quality: Analyse service quality, including response times, on-site visit lead times, and first-time issue resolution rates.
• Fleet & Inventory: Ensure the proper operation and maintenance of the team vehicle fleet, and participate in inventory counts.
• Continuous Improvement: Drive initiatives to optimise service delivery and operational efficiency.
• National Travel: Undertake up to 30% travel across Australia for customer visits and site support activities.

What You Bring

• Education: Diploma or degree in Engineering with relevant technical experience.
• Experience: 5 to 10 years of relevant experience in product repair, technical support, and service operations.
• Leadership & Planning: Demonstrated capability in resource management, scheduling, and strategic planning.
• Problem-Solving: Strong analytical mindset with a passion for troubleshooting complex technical challenges.
• Requirements: Valid driver's license and willingness/availability to travel across Australia as required.

Why Apply?

Partner with a specialised market leader committed to advancing healthcare technology across Australia.

This role offers the opportunity to make a tangible impact, lead a talented technical team, and shape operational standards in a high-growth sector.