Health Member Experience & Needs-Based Sales Consultant

HCF Corporation; Tweed Heads; On-site; AUD 66,000 - 78,000; Full time

Benefits offered by this job

Flexible working arrangements

50% subsidy on hospital/extras cover

Family-friendly certified employer

18 weeks parental leave

Mental health and wellbeing programs

Discounts on HCF products including ey

Fitness First gym discounts

Job summary

HCF is seeking a Branch Member Consultant to be the face of Australia’s largest not-for-profit health fund at the Tweed Heads branch. The role is full-time, based in the Tweed Heads location, with salary starting at $66K plus super and incentives.

You will engage members through needs-based selling of health, life, and other insurance products, deliver outstanding service, and help maintain accurate membership records. Training in Sydney CBD with travel arranged will support your transition.

Qualifications

• Experience in needs-based selling and customer service.
• Ability to build rapport quickly and confidently.
• Comfort with learning and using computer systems.

Responsibilities

• Sell health, life, and other insurance products in branch and on call.
• Resolve members' issues beyond expectations.
• Maintain accurate membership information per policies.

Skills

Needs-based selling

Customer service

Relationship building

Adaptability

Tech-savvy

Tools

CRM software

Job description

HCF is seeking a Branch Member Consultant to be the face of Australia’s largest not-for-profit health fund at the Tweed Heads branch. The role is full-time, based in the Tweed Heads location, with salary starting at $66K plus super and incentives.

You will engage members through needs-based selling of health, life, and other insurance products, deliver outstanding service, and help maintain accurate membership records. Training in Sydney CBD with travel arranged will support your transition.