Member Health Advisor — In-Branch, Needs‑Based Sales

HCF Australia; Tweed Heads; On-site; AUD 66,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements

50% subsidy on cover

Parental leave (18 weeks)

Mental health programs

Discounts on products and services

Job summary

HCF Australia is seeking a Branch Member Consultant in Tweed Heads for a full-time role. You will engage members face-to-face and by phone, guiding them through health insurance options and related products.

This is based in our Tweed Heads branch with opportunities to broaden your skills within the local community. The role emphasizes needs-based selling, exceptional customer service, and accurate membership data management, in a supportive, team-oriented environment at Australia’s largest

Qualifications

• Experience in needs-based selling.
• Background in customer service environments.
• Ability to quickly grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices and needs.

Responsibilities

• Embrace face-to-face and telephone needs-based selling of health, life, and other insurance products.
• Ensure resolutions to members' problems beyond expectations.
• Maintain the accuracy of membership information in accordance with policies and procedures.

Skills

Needs-based selling

Customer service

Tech-savvy

Team player

Job description

HCF Australia is seeking a Branch Member Consultant in Tweed Heads for a full-time role. You will engage members face-to-face and by phone, guiding them through health insurance options and related products.

This is based in our Tweed Heads branch with opportunities to broaden your skills within the local community. The role emphasizes needs-based selling, exceptional customer service, and accurate membership data management, in a supportive, team-oriented environment at Australia’s largest