Guest Welcome Agent - Luxury Hotel Concierge (Part-Time)

W Hotels; Sydney; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Hotel room discounts (Marriott family)

World-class training programs by W/Syd

Discounts on food & beverage

Wellbeing & mindfulness programs

Employee Assistance Program

Great Places to Work certified

Job summary

W Hotels is seeking a Welcome Agent (Guest Service Agent) at its Sydney property. The role supports guest check-ins, check-outs, and guest inquiries in a fast-paced luxury environment.

Both Full Time and Part Time shifts are available, with on-site responsibilities at 31 Wheat Road, Sydney, NSW 2000. You will coordinate with housekeeping and front desk teams to ensure a seamless guest experience.

Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys
• Process all check-outs including resolving any late and disputed charges
• Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
• Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

Job description

W Hotels is seeking a Welcome Agent (Guest Service Agent) at its Sydney property. The role supports guest check-ins, check-outs, and guest inquiries in a fast-paced luxury environment.

Both Full Time and Part Time shifts are available, with on-site responsibilities at 31 Wheat Road, Sydney, NSW 2000. You will coordinate with housekeeping and front desk teams to ensure a seamless guest experience.