Guest Services: Welcome Agent (Part-Time)

1GXSF; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Hotel discounts

Training programs

Wellbeing programs

Employee Assistance Program

Great Places to Work

Job summary

W Sydney is seeking a Welcome Agent (Guest Service Agent) to join our team. We offer both Full Time and Part Time positions in a vibrant luxury hotel setting on Wheat Road, Sydney. You will greet guests with warmth, manage check-ins/outs, handle payments, and provide local information to ensure memorable stays.

Ideal candidates are charismatic, professional, and able to maintain a lively, guest-centric atmosphere. Join us to contribute to a seamless guest experience at this iconic property.

Qualifications

• Hospitality or guest service experience preferred.
• Excellent communication and interpersonal skills.
• Flexible with shifts and customer-facing roles.

Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys.
• Process all check-outs including resolving any late and disputed charges.
• Review panels to process mobile check-out requests and send e-folios to guests.
• Handle guest inquiries, provide information about property and local areas of interest.
• Coordinate with housekeeping to ensure room readiness and address guest concerns.
• Balance daily cashier reports and maintain accuracy in the PMS system.

Job description

W Sydney is seeking a Welcome Agent (Guest Service Agent) to join our team. We offer both Full Time and Part Time positions in a vibrant luxury hotel setting on Wheat Road, Sydney. You will greet guests with warmth, manage check-ins/outs, handle payments, and provide local information to ensure memorable stays.

Ideal candidates are charismatic, professional, and able to maintain a lively, guest-centric atmosphere. Join us to contribute to a seamless guest experience at this iconic property.