Welcome Agent

1GXSF; Sydney; Vor Ort; AUD 30.000 - 39.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Training programs

Wellbeing programs

Employee Assistance Program

Great Places to Work

Zusammenfassung

W Sydney is seeking a Welcome Agent (Guest Service Agent) to join our team. We offer both Full Time and Part Time positions in a vibrant luxury hotel setting on Wheat Road, Sydney. You will greet guests with warmth, manage check-ins/outs, handle payments, and provide local information to ensure memorable stays.

Ideal candidates are charismatic, professional, and able to maintain a lively, guest-centric atmosphere. Join us to contribute to a seamless guest experience at this iconic property.

Qualifikationen

• Hospitality or guest service experience preferred.
• Excellent communication and interpersonal skills.
• Flexible with shifts and customer-facing roles.

Aufgaben

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys.
• Process all check-outs including resolving any late and disputed charges.
• Review panels to process mobile check-out requests and send e-folios to guests.
• Handle guest inquiries, provide information about property and local areas of interest.
• Coordinate with housekeeping to ensure room readiness and address guest concerns.
• Balance daily cashier reports and maintain accuracy in the PMS system.

Jobbeschreibung

Additional Information

Job Number 26148263

Job Category Rooms & Guest Services Operations

Location 31 Wheat Road, Sydney New S 2000, AustraliaVIEW ON MAP

Schedule Part Time

Located Remotely? N

Position Type Non-Management

Authentically You

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.

Job Summary

With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent). Full Time and Part Time positions are available.

Role responsibilities include but are not limited to:

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys
• Process all check-outs including resolving any late and disputed charges
• Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
• Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to W Sydney’s specifications
• Always follow Standard Operating Procedures and Marriott International’s policies and guidelines
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Perform other reasonable job duties as requested by Shift Leaders

So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph.

Benefits

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI Recognition

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI Careers Social Media Accounts

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

Diversity and Inclusion Statement

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.