Guest Service Agent

Haven Glebe; Sydney; Presencial; AUD 30.000 - 39.000; A tiempo parcial

Descripción de la vacante

Haven Glebe in Glebe (Sydney's Inner West) seeks a Part-Time Guest Services Agent to join the Front Office. You will handle check-in/out, guest accounts, and reservations while delivering outstanding service with a welcoming demeanor.

The role requires RSA certification, excellent grooming, and the ability to work flexible shifts including mornings, evenings, weekends, and public holidays. Fluent English is essential, with additional languages a bonus.

Formación

• Front Office knowledge and guest services experience.
• Excellent grooming and professional presentation.
• Strong communication and positive attitude.
• Ability to stay calm under pressure and think on your feet.
• Reliable and loyal with a team mindset.
• Previous hotel exposure preferred; RSA certificate required.
• Willingness to work early mornings, evenings, weekends, or public holidays.
• Fluent English; additional languages are a plus.

Responsabilidades

• Handle check-in and check-out for guests.
• Maintain accurate guest accounts and process reservations when needed.
• Assist guests with inquiries and direct calls to the right departments.
• Create a welcoming, professional first impression for all guests.

Conocimientos

Front Office Operations

Excellent grooming

Communication skills

Customer service

Problem solving initiative

Reliability and loyalty

Hotel experience

Shift flexibility

RSA certificate

Fluent English

Descripción del empleo

A lifestyle hotel located in Glebe, Sydney's Inner West, is seeking a suitable candidate to fill the role of Part-Time Guest Services Agent within the Front Office Department. The ideal candidates must have excellent customer service skills, pride themselves on immaculate presentation and thrive in a friendly, motivated team environment.

In this hands-on role, you will be responsible for the check in and check out of hotel guests, maintaining guest accounts, taking reservations when required, assisting with all guest inquiries and directing internal and external phone calls.

You will also be responsible for ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department. Creating a professional impression as an ambassador for the hotel at all times will be of utmost importance.

The successful candidate will have:

• Possess sound knowledge of Front Office Operations.
• Excellent grooming and presentation skills
• Positive attitude with a strong work ethic and excellent communication skills
• Ability to work well under pressure and remain calm
• A willingness to use initiative and solve problems
• Be reliable and loyal
• Experience in a similar role within a hotel environment
• The flexibility to work shifts including early mornings, evenings, weekends or public holidays
• Current Responsible Service of Alcohol (RSA) certificate
• Fluent English required; additional languages advantageous

Please note: Should we not contact you within two weeks of receiving your application, please accept that your application has been unsuccessful on this occasion