Guest Services Receptionist – On-site Casual Role

Mid-Western Regional Council; Mudgee; Presencial; AUD 64.000 - 72.000; Tempo parcial

Resumo da vaga

Mid-Western Regional Council is seeking a Receptionist/Front Office Assistant for the Mudgee on-site position within the Development Department. The role focuses on delivering excellent customer service, handling check-ins/check-outs, and supporting accommodation services for visitors and residents.

As a casual on-site role, you will work weekends and public holidays with penalty rates. You will assist with reservations, payments, and general administration to ensure smooth operation of caravan

Qualificações

• Demonstrated ability to provide friendly customer service.
• Experience in front desk or reception duties is preferred.
• Experience handling cash and payments is advantageous.

Responsabilidades

• Direct guest check in and checkout following correct procedures.
• Ensure high level customer service is maintained at all times.
• Take cash, credit card and debit card payments in accordance with policies.
• Assist guests with questions and requests.
• Make and confirm reservations and manage payment/cancellation policies.
• Notify housekeeping when rooms are vacated and ready for cleaning.
• Maintain stock levels in the reception kiosk/shop.
• Conduct site tours with prospective guests if needed.
• Answer calls, manage correspondence and filing of guest data.
• Attend general reception duties and update guest databases.
• Perform other duties as assigned by management.

Conhecimentos

Customer service

Reception duties

Cash handling

Office administration

Descrição da vaga

Mid-Western Regional Council is seeking a Receptionist/Front Office Assistant for the Mudgee on-site position within the Development Department. The role focuses on delivering excellent customer service, handling check-ins/check-outs, and supporting accommodation services for visitors and residents.

As a casual on-site role, you will work weekends and public holidays with penalty rates. You will assist with reservations, payments, and general administration to ensure smooth operation of caravan