Guest Services & Reception Specialist (Casual, Weekend)

Kangaroo Valley Golf & Country Retreat; Kangaroo Valley; On-site; AUD 30,000 - 44,000; Full time

Job summary

Kangaroo Valley Golf & Country Retreat is seeking a friendly Casual Reception & Guest Services Team Member to join a growing team in a beautiful regional location. You will be the first point of contact for guests, handle bookings for accommodation, golf, and dining, and support a small, close-knit team.

This casual role requires weekend and some public holiday availability. Full training will be provided, with potential to transition into permanent part-time or full-time as the business expands.

Qualifications

• Strong customer service focus and excellent communication abilities.
• Professional and friendly manner with guests and visitors.
• Good computer, data-entry and general administrative skills.
• Ability to multitask and work effectively in a busy environment.
• Willingness to obtain/maintain an RSA certificate.

Responsibilities

• Welcome guests and assist with accommodation check-ins and check-outs.
• Handle phone enquiries and take bookings for accommodation, golf, restaurant, and functions.
• Assist golfers with bookings, green fees, cart hire, and merchandise sales.
• Process retail sales of snacks, beverages and golf-related products.
• Perform general administrative tasks, data entry, stock orders, and PO follow-ups.
• Complete end-of-day cash handling and reception procedures.
• Assist with golf cart movements, storage, and returns.
• Provide occasional food and beverage service when required.

Skills

Customer service

Communication skills

Interpersonal skills

Professional & friendly demeanor

Computer & administrative skills

Organisational abilities

Multitasking

Initiative

Team player

Education

RSA certificate (or willingness to obtain)

Tools

Booking systems

POS software

Microsoft Office

Job description

Kangaroo Valley Golf & Country Retreat is seeking a friendly Casual Reception & Guest Services Team Member to join a growing team in a beautiful regional location. You will be the first point of contact for guests, handle bookings for accommodation, golf, and dining, and support a small, close-knit team.

This casual role requires weekend and some public holiday availability. Full training will be provided, with potential to transition into permanent part-time or full-time as the business expands.