Receptionist/Front Office Administration Assistant

Mid--western-Regional-Counci; Mudgee; On-site; AUD 64,000 - 72,000; Part time

Job summary

Mid-Western Regional Council is seeking a Receptionist/Front Office Assistant for the Mudgee on-site position within the Development Department. The role focuses on delivering excellent customer service, handling check-ins/check-outs, and supporting accommodation services for visitors and residents.

As a casual on-site role, you will work weekends and public holidays with penalty rates. You will assist with reservations, payments, and general administration to ensure smooth operation of caravan

Qualifications

• Demonstrated ability to provide friendly customer service.
• Experience in front desk or reception duties is preferred.
• Experience handling cash and payments is advantageous.

Responsibilities

• Direct guest check in and checkout following correct procedures.
• Ensure high level customer service is maintained at all times.
• Take cash, credit card and debit card payments in accordance with policies.
• Assist guests with questions and requests.
• Make and confirm reservations and manage payment/cancellation policies.
• Notify housekeeping when rooms are vacated and ready for cleaning.
• Maintain stock levels in the reception kiosk/shop.
• Conduct site tours with prospective guests if needed.
• Answer calls, manage correspondence and filing of guest data.
• Attend general reception duties and update guest databases.
• Perform other duties as assigned by management.

Skills

Customer service

Reception duties

Cash handling

Office administration

Job description

Location: Mudgee

Department: Development

Employment type: Casual

Work Arrangement: On-site

RECEPTIONIST/FRONT OFFICE ACCOMODATION SERVICES

Are you a Receptionist/Front Office Assistant looking for your next challenge while balancing lifestyle? Join our Economic Development team in an award-winning local government organization.

What we arelooking for

We are seekinga self-starter, who is motivated, with a happy disposition wanting to provide great customer service. As a team player you will assist the Park Manager in the provision of administration services to the visitors and residents ofCouncil caravan parks and accommodation facilities. To facilitate and directly support the efficientoperation of Council accommodation services by performing check-ins, office administration, secretarialand administrative support.

This is anexciting opportunity to work with an ever-changing dynamic team within the Mid-Western Regional Council.

This role is a casual role, based on site in Mudgee. The salary rangebeing offered for this position is $46.40 to $52.24 per hour plus superannuation. Weekends and Public Holidays will attract penalty rates per the Award.

Applicants must be available to work three weekends a month in addition to ad hoc days throughout the week to cover our other Reception staff. This role requires being reasonable for the after-hours phone as required.

KeyAccountabilities

• Direct guest check in and checkout following correct procedures
• Ensure high level customer service is maintained at all times
• Take cash, credit card and debit card payments when necessary and in accordance with Council’spolicies and procedures
• Assist guests with all questions and reasonable requests
• Make and confirm reservations, ensuring all bookings adhere to payment and cancellation policies
• Advise housekeeping staff when rooms have been vacated and area ready for cleaning as required
• Maintain stock levels in the kiosk/shop within the reception area
• Conduct site tours if necessary with prospective guests
• Answering incoming calls, action incoming correspondence and sort mail
• Attend to general reception duties including filing and maintaining guest data bases
• Any other duties as assigned by management

About Mudgee:

The MudgeeRegion is blessed with outstanding tourist delights, investment opportunitiesand lifestyle attractions, all just 3.5 hours from Sydney. Add to thisbreathtaking natural beauty, fine wine, locally grown produce and a realcommunity with heart and soul; it’s a perfect lifestyle envied by others.What’s more, Mudgee has been named the top NSW tourism town – two yearsrunning!

What is next -

Applications close on Tuesday 3 November 2026 at 11:59pm.