Front Office Receptionist - Toowoomba Caravan Park

Hampshire Property Group; Toowoomba Regional; On-site; AUD 32,000 - 37,000; Full time

Job summary

Hampshire Property Group is seeking a casual Front Office Receptionist to support operations at BIG4 Toowoomba Holiday Park and Toowoomba Caravan Park. You will greet guests, handle reservations, and provide friendly, efficient service throughout each stay.

role requires a flexible casual roster including weekends and public holidays; experience with reservation systems is advantageous, with training provided if needed. Join a supportive team within a well-established holiday park network.

Qualifications

• Previous experience in a holiday park, hotel, hospitality or accommodation environment in a similar role.
• Experience using reservation systems (Newbook or RMS highly regarded, but training can be provided).
• Excellent customer service with a friendly, guest-focused approach.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Manage reservations, bookings and guest enquiries.
• Respond to telephone calls, emails and accommodation enquiries.
• Process payments and undertake cash handling duties.
• Provide friendly, professional and helpful customer service.

Skills

Customer service

Cash handling

Reservation systems

Teamwork

Tools

Newbook

RMS

Job description

Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

Toowoomba Caravan Park offers a relaxed and convenient stay just minutes from the Toowoomba CBD, with leafy surrounds, quality facilities, and easy access to local attractions, gardens, and cafés.

As part of our team, you'll play an important role in creating memorable guest experiences by providing friendly, professional service and supporting the smooth operation of our front office.

We are currently seeking a Casual Front Office Receptionist to join our team, requiring you to work across both BIG4 Toowoomba Holiday Park and Toowoomba Caravan Park.

Why Join Us?

Join a supportive and friendly team in a well-established holiday park

Be part of a growing organisation within the Hampshire Property Group network

Opportunities for ongoing training and career development

Work in a welcoming environment where exceptional guest service is valued

THE ROLE

We are seeking a motivated and guest-focused Casual Front Office Receptionist to join our team at BIG4 Toowoomba Holiday Park and Toowoomba Caravan Park.

This is a customer-facing role where you'll be responsible for welcoming guests, assisting with reservations and enquiries, and providing friendly, efficient service throughout their stay.

You'll help ensure the smooth day-to-day operation of reception while delivering a positive and professional experience for all guests.

The role requires availability to work a flexible casual roster, including some weekends and public holidays as required, with shifts and hours varying based on business needs.

Responsibilities

Front Office & Guest Services

• Welcome guests and assist with check-in and check-out processes
• Manage reservations, bookings and guest enquiries
• Respond to telephone calls, emails and accommodation enquiries
• Process payments and undertake cash handling duties
• Provide friendly, professional and helpful customer service
• Assist guests with general enquiries and requests
• Maintain accurate booking and guest information using the reservation system

Reception Administration

• Complete general reception and administrative tasks
• Maintain accurate records and process booking information
• Assist with daily front office proceduresMaintain a professional and welcoming reception environment
• Support the smooth day-to-day operation of the front office

ABOUT YOU

To thrive in this role, you'll bring:

Previous experience in a holiday park, hotel, hospitality or accommodation environment in a similar role

Experience using reservation systems (Newbook or RMS highly regarded, but training can be provided)

Previous customer service experience with a friendly, professional and guest-focused approach

The ability to work independently and collaboratively as part of a team

Strong verbal and written communication skills

Cash handling and payment processing experience

A high level of computer literacy, including Microsoft Office (Word, Excel and Outlook)

Strong organisational skills with the ability to manage competing priorities

Excellent personal presentation and a friendly, approachable manner

A flexible attitude and willingness to undertake a variety of tasks as required

Availability to work a flexible casual roster, including weekends and public holidays as required

Remuneration

The rate of pay for this role will be in accordance with the Hospitality Industry (General) Award.

Recruitment Agencies

Please note that we will not accept unsolicited resumes from Recruitment Agencies.

No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.