Guest Experience Coordinator - Holiday Park

MidCoast Council; Greater Bendigo; On-site; AUD 59,000 - 72,000; Full time

Job summary

MidCoast Council is seeking a Receptionist for Gloucester Holiday Park in NSW, delivering a welcoming guest experience and handling reservations, check-ins and enquiries.

You will provide administrative support, process payments, and contribute to a safe, organised reception area. Flexible hours, weekends and after-hours availability are required for this role at Gloucester Holiday Park.

Qualifications

• Experience in reception, administration or customer service.
• Excellent communication and interpersonal skills, with a friendly and professional manner.
• Strong computer literacy and experience using booking systems.
• The ability to handle cash and process financial transactions accurately.
• Good organisational skills, reliability and the ability to manage competing priorities.
• A customer-first approach and the ability to respond professionally to guest enquiries, feedback and complaints.
• Availability to work flexible hours, including weekends and public holidays, and to be on call for emergencies.

Responsibilities

• Manage reservations and assist guests with check-in and check-out.
• Respond to phone, email and in-person enquiries, provide local tourist information and assist guests with their questions.
• Process payments, handle daily cash, reconcile accounts and maintain accurate records.
• Complete administrative duties including data entry, filing, reporting and maintaining an organised reception area.
• Respond to guest feedback, issues and complaints promptly and professionally, escalating matters when required.
• Support workplace health and safety by identifying hazards, managing risks and reporting incidents.
• Liaise with Council officers on operational matters, capital works and promotional initiatives
• Help maintain site security, including being available after hours for emergencies, and promote Gloucester Holiday Park and Council tourism

Skills

Reception experience

Customer service

Communication

Computer literacy

Tools

Booking systems

Job description

MidCoast Council is seeking a Receptionist for Gloucester Holiday Park in NSW, delivering a welcoming guest experience and handling reservations, check-ins and enquiries.

You will provide administrative support, process payments, and contribute to a safe, organised reception area. Flexible hours, weekends and after-hours availability are required for this role at Gloucester Holiday Park.