Guest Experience Front Desk Specialist

Discovery Workstay; Jindabyne; Hybrid; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Discounted park stays

Employee assistance program

Internal promotions

Job summary

G’day Group is seeking a Front Office Receptionist for one of our NSW park locations. You will welcome guests, manage check-ins/outs and reservations using our park booking system, and coordinate with housekeeping to ensure readiness of accommodation.

The ideal candidate has front office hospitality experience, strong communication skills, cash handling ability, and proficiency with RMS or similar systems. Weekend/evening work and a valid driver’s license are required.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current driver's licence essential.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Front Office experience

Guest service

Communication skills

Cash handling

Organisational skills

Weekend/evenings availability

Driver's license

Tools

RMS booking system

Job description

G’day Group is seeking a Front Office Receptionist for one of our NSW park locations. You will welcome guests, manage check-ins/outs and reservations using our park booking system, and coordinate with housekeeping to ensure readiness of accommodation.

The ideal candidate has front office hospitality experience, strong communication skills, cash handling ability, and proficiency with RMS or similar systems. Weekend/evening work and a valid driver’s license are required.