Guest Services Call Center Supervisor

Sheraton Hotels & Resorts; Port Douglas; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts on F&B and rooms

Life with the Works program (flexible/

Training programs and career growth

Employee Assistance Program

Employee referral incentives

Global Marriott network

Job summary

Sheraton Hotels & Resorts in Port Douglas is seeking a Call Operator AYS Supervisor. You will supervise the Guest Services team, act as a hotel expert, and connect guests with tailored services while ensuring seamless operations at 168-190 Port Douglas Road, Port Douglas.

Ideal candidates bring OPERA PMS experience, prior supervisory background, and a passion for guest satisfaction. This full-time role is based on-site in Australia, with benefits and opportunities within Marriott International.

Qualifications

• Experience with OPERA PMS or similar hotel management system.
• Relevant experience in a supervisory role.
• Working rights in Australia.
• Enthusiastic to escalate your career.
• Self-motivated and energized in a fast-paced environment.
• Can-do attitude with smart solutions.

Responsibilities

• Supervise the Guest Services team and support daily operations.
• Assign rooms according to guest requests and preferences.
• Handle general enquiries and tailor guest experiences.
• Assist with verifying and adjusting billing for guests with attention to detail.
• Build relationships with existing and new guests to encourage future bookings.
• Oversee service standards and identify improvement opportunities.
• Create a collaborative team environment that encourages growth.
• Plan and execute team-building activities.

Skills

OPERA PMS

Supervisory experience

Australia working rights

Customer service mindset

Job description

Sheraton Hotels & Resorts in Port Douglas is seeking a Call Operator AYS Supervisor. You will supervise the Guest Services team, act as a hotel expert, and connect guests with tailored services while ensuring seamless operations at 168-190 Port Douglas Road, Port Douglas.

Ideal candidates bring OPERA PMS experience, prior supervisory background, and a passion for guest satisfaction. This full-time role is based on-site in Australia, with benefits and opportunities within Marriott International.