Front Desk & Guest Experience Duty Manager

Sheraton; Port Douglas; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discounts

Life with the Works program

Employee Assistance Program

Employee referral incentives

Descrizione del lavoro

Sheraton Port Douglas invites a proactive Duty Manager to lead daily hotel operations, uphold service standards, and deliver memorable guest experiences. You will supervise colleagues, resolve issues, and drive teamwork in a fast-paced resort environment.

Experience with OPERA or similar PMS, Australian working rights, and a customer-focused leadership mindset are essential. Join a globally recognised Marriott International property offering development and staff benefits.

Competenze

• Experience in a managerial role within a hotel.
• OPERA PMS experience or similar
• Working rights in Australia
• Self-motivated and energized in a fast-paced environment

Mansioni

• Manage day-to-day hotel operations and uphold standards.
• Assist guests with check-in and check-out processes.
• Handle enquiries and create tailored guest experiences.
• Handle complaints, settle disputes and negotiate resolutions.
• Supervise staff to meet guest service, operational needs and financial goals.
• Be a confident, welcoming leader who empowers the team to grow.

Conoscenze

Leadership

Guest service

Customer focus

Strumenti

OPERA PMS

Descrizione del lavoro

Sheraton Port Douglas invites a proactive Duty Manager to lead daily hotel operations, uphold service standards, and deliver memorable guest experiences. You will supervise colleagues, resolve issues, and drive teamwork in a fast-paced resort environment.

Experience with OPERA or similar PMS, Australian working rights, and a customer-focused leadership mindset are essential. Join a globally recognised Marriott International property offering development and staff benefits.