Night Auditor & Front Office Coordinator

Sheraton Hotels & Resorts; Port Douglas; Sur place; AUD 52 000 - 70 000; Plein temps

Résumé du poste

Sheraton Hotels & Resorts, Port Douglas, is seeking a Night Auditor / GSE to oversee Front Office operations during the overnight shift. You will ensure standards are followed and assist with guest issues, reporting incidents to the Manager on Duty.

Experience with OPERA is preferred. You will liaise with Housekeeping and Engineering, monitor room availability, promote hotel outlets, and support a team that strives to deliver exceptional guest experiences.

Qualifications

• Experience with OPERA preferred

Responsabilités

• Coordinate Front Office operations during shift and ensure adherence to all Standards and Procedures.
• Deal with problems and complaints received with the support of Duty Managers. Immediately act to restore guest satisfaction, demonstrating Marriott Standards at all times. Ensure all incidents are communicated to the Manager on Duty.
• To notify and assist in investigations in all matters pertaining to safety and security
• Timely dissemination of information throughout the entire Front Office Department. In addition to this, any information relevant to the operations of the resort in general is to be communicated to the Resort Operations Manager or General Manager.
• Show due care of all equipment, report any maintenance issues and log accordingly.
• Liaise with Housekeeping & Engineering Departments to ensure adequate rooms are available for arrivals.
• Ensure Hotel credit policies are complied with.
• Encourage selling of Hotel’s outlets and facilities.
• Be proactive in observing operational needs across the Hotel, enlisting staff from other departments to assist in areas where business demands are higher.
• Facilitate repeat business through guest satisfaction.
• Ensure that your work area is kept clean at all times.
• Show due care of all equipment, report maintenance issues to supervisor.
• Report and/or take action on any equipment breakdown or safety issue relevant to your work area.
• To attend work on time, ensuring that you are at your workstation in line with your rostered shift requirement.
• Follow the direction of your Manager and undertake duties as requested.

Description du poste

Sheraton Hotels & Resorts, Port Douglas, is seeking a Night Auditor / GSE to oversee Front Office operations during the overnight shift. You will ensure standards are followed and assist with guest issues, reporting incidents to the Manager on Duty.

Experience with OPERA is preferred. You will liaise with Housekeeping and Engineering, monitor room availability, promote hotel outlets, and support a team that strives to deliver exceptional guest experiences.