Guest Experience Concierge

22320611; Port Douglas; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Staff discounts

Flexible hours program

Training programs

Employee assistance

Referral incentives

Global Marriott network

Job summary

Sheraton Port Douglas invites you to join as a Guest Service Expert in a part-time role located at 168-190 Port Douglas Road, Port Douglas. You will be part of a team focused on delivering exceptional guest experiences and community engagement in a busy hotel environment.

Bring OPERA PMS knowledge, relevant guest services experience, and a proactive, can-do attitude to help tailor stays and assist with billing queries while fostering repeat bookings.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Support your Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Assign rooms according to guest requests and preferences whenever possible
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Skills

OPERA PMS knowledge

Guest services experience

Australia working rights

Enthusiastic attitude

Self-motivated in fast-paced env

Job description

Sheraton Port Douglas invites you to join as a Guest Service Expert in a part-time role located at 168-190 Port Douglas Road, Port Douglas. You will be part of a team focused on delivering exceptional guest experiences and community engagement in a busy hotel environment.

Bring OPERA PMS knowledge, relevant guest services experience, and a proactive, can-do attitude to help tailor stays and assist with billing queries while fostering repeat bookings.