Call Operator (AYS) Supervisor

Sheraton Hotels & Resorts; Port Douglas; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts on F&B and rooms

Life with the Works program (flexible/

Training programs and career growth

Employee Assistance Program

Employee referral incentives

Global Marriott network

Job summary

Sheraton Hotels & Resorts in Port Douglas is seeking a Call Operator AYS Supervisor. You will supervise the Guest Services team, act as a hotel expert, and connect guests with tailored services while ensuring seamless operations at 168-190 Port Douglas Road, Port Douglas.

Ideal candidates bring OPERA PMS experience, prior supervisory background, and a passion for guest satisfaction. This full-time role is based on-site in Australia, with benefits and opportunities within Marriott International.

Qualifications

• Experience with OPERA PMS or similar hotel management system.
• Relevant experience in a supervisory role.
• Working rights in Australia.
• Enthusiastic to escalate your career.
• Self-motivated and energized in a fast-paced environment.
• Can-do attitude with smart solutions.

Responsibilities

• Supervise the Guest Services team and support daily operations.
• Assign rooms according to guest requests and preferences.
• Handle general enquiries and tailor guest experiences.
• Assist with verifying and adjusting billing for guests with attention to detail.
• Build relationships with existing and new guests to encourage future bookings.
• Oversee service standards and identify improvement opportunities.
• Create a collaborative team environment that encourages growth.
• Plan and execute team-building activities.

Skills

OPERA PMS

Supervisory experience

Australia working rights

Customer service mindset

Job description

Job Number 26130836

Job Category Rooms & Guest Services Operations

Location 168-190 Port Douglas Road, Port Douglas Queen 4877, Australia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Call Operator AYS Supervisor because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary

• Be the connecter and facilitator of collective power and supervise the Guest Services team and supporting your team with general operational tasks
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Assign rooms according to guest requests and preferences whenever possible
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Oversee service standards whilst identifying and implementing improvement initiatives
• Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential
• Plan and execute team building activities for your team as together we are better.

About You

• Experience with OPERA property management system or similar
• Relevant experience in a similar supervisory role
• Working rights in Australia
• Enthusiastic to escal your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.