Guest Services Agent - Front Desk Excellence

Cru; Sydney; In loco; AUD 31.000 - 44.000; Part-time

Vantaggi offerti da questo lavoro

Salary packaging benefits up to $18,?5

Descrizione del lavoro

Crowne Plaza Sydney Macquarie Park is hiring a Guest Services Agent to join the Front Office team. You will be the first point of contact, delivering warm welcome, assisting with check-in/check-out and handling guest inquiries to ensure an exceptional stay.

Role requires strong communication, attention to detail, and the ability to multitask across duties at the front desk. Weekend and holiday shifts may be required.

Competenze

• Strong guest service skills and a friendly, professional demeanor.
• Experience in hospitality or front office operations is preferred.
• Proficient in using computer systems, reservation and payment software.

Mansioni

• Greet and welcome guests with warmth and courtesy.
• Assist guests with check-in and check-out accurately and efficiently.
• Handle guest inquiries and requests promptly and professionally.
• Provide information about facilities, amenities and local attractions.
• Coordinate and manage guest reservations and updates.
• Maintain a clean and organized front desk and reception area.
• Collaborate with other departments to ensure seamless service and resolve issues.
• Process payments and keep accurate financial records.
• Uphold hotel policies and safety procedures.
• Seek guest feedback and implement improvements.

Conoscenze

Guest services

Customer service

Communication

Multitasking

Formazione

High school diploma or equivalent

Strumenti

Reservation systems

Payment systems

Front desk software

Descrizione del lavoro

Crowne Plaza Sydney Macquarie Park is hiring a Guest Services Agent to join the Front Office team. You will be the first point of contact, delivering warm welcome, assisting with check-in/check-out and handling guest inquiries to ensure an exceptional stay.

Role requires strong communication, attention to detail, and the ability to multitask across duties at the front desk. Weekend and holiday shifts may be required.