Guest Service Agent - Hospitality Growth & Perks

Crowne Plaza Hotels & Resorts; Sydney; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Hotel discounts

Uniform provided

Comprehensive on-the-job training

Career progression opportunities

Supportive team culture

Ongoing learning within IHG network

Job summary

Crowne Plaza Hotels & Resorts – Sydney CBD NSW is seeking a Guest Service Agent to provide warm, confident hospitality from check-in to check-out. The role supports both part-time and full-time hours, with a rotating roster including weekends and holidays, in a modern hotel in the heart of the city.

You’ll welcome guests, engage with IHG One Rewards members, handle reservations and payments, and tailor recommendations to create memorable stays.

Qualifications

• Welcome guests with genuine care and deliver a seamless check-in/check-out.
• Recognise and engage with IHG One Rewards members and returning guests.
• Handle reservations, payments, and guest enquiries professionally.
• Anticipate guest needs and provide personalised recommendations.
• Resolve guest concerns with confidence, empathy, and solutions.
• Collaborate with colleagues across departments to deliver guest experiences.

Responsibilities

• Welcome guests with genuine care and deliver a seamless check-in and check-out experience.
• Recognise and engage with IHG One Rewards members and returning guests.
• Handle reservations, payments, and guest enquiries efficiently and professionally.
• Anticipate guest needs and provide personalised recommendations to make every stay memorable.
• Resolve guest concerns with confidence, empathy, and a solutions-focused approach.
• Collaborate with colleagues across departments to deliver exceptional guest experiences.

Skills

Friendly personality

Communication skills

Problem-solving

Proactive attitude

Computer literacy

Guest-focused hospitality

Education

Australian working rights

NSW RSA certificate

Job description

Crowne Plaza Hotels & Resorts – Sydney CBD NSW is seeking a Guest Service Agent to provide warm, confident hospitality from check-in to check-out. The role supports both part-time and full-time hours, with a rotating roster including weekends and holidays, in a modern hotel in the heart of the city.

You’ll welcome guests, engage with IHG One Rewards members, handle reservations and payments, and tailor recommendations to create memorable stays.