Guest Experience Agent – Front Desk & Local Tips

Crowne Plaza Hotels & Resorts; Burwood; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Discounted accommodation

Health and wellbeing initiatives

Job summary

Crowne Plaza Sydney Burwood is seeking a friendly Guest Service Agent for a part-time position at our Burwood hotel. You will warmly welcome guests, assist with check-ins, and handle enquiries with professionalism at the front desk.

The role requires strong communication, problem-solving, and multitasking abilities in a busy hotel environment, with shifts including weekends and public holidays. Local area knowledge is a plus.

Qualifications

• Experience in customer service or guest-facing roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution skills.
• Attention to detail and ability to multitask.
• Flexibility to work weekends and public holidays.
• Knowledge of local area and attractions is beneficial.

Responsibilities

• Greeting and checking in guests upon arrival.
• Handling guest enquiries and requests in a friendly and professional manner.
• Assisting with luggage, room assignments, and key distribution.
• Resolving any guest issues or complaints in a timely and effective way.
• Maintaining a high level of cleanliness and organisation in the lobby and front desk area.
• Providing information about the hotel's facilities and local attractions.
• Handling cash and credit card transactions accurately.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Flexibility

Job description

Crowne Plaza Sydney Burwood is seeking a friendly Guest Service Agent for a part-time position at our Burwood hotel. You will warmly welcome guests, assist with check-ins, and handle enquiries with professionalism at the front desk.

The role requires strong communication, problem-solving, and multitasking abilities in a busy hotel environment, with shifts including weekends and public holidays. Local area knowledge is a plus.