Guest Services Agent — Premium Front Desk with Growth & Perks

Crowne Plaza Hotels & Resorts; Sydney; In loco; AUD 50.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discounts on accommodation and I

Complimentary meals on duty

Birthday leave

Paid Parental Leave

Onsite parking

Supportive team environment

Descrizione del lavoro

Crowne Plaza Sydney Airport in Mascot, NSW is seeking a friendly Guest Services Agent to join our Front Office team. You will greet guests, assist with check-in/out, handle inquiries, and provide local knowledge to enhance the stay.

Ideal candidates have experience in premium hospitality, strong communication skills, and the ability to multitask in a fast-paced environment. Working rights in Australia are required; shifts may include evenings and weekends.

Competenze

• Proven experience in a similar role in a premium hotel or travel industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritise tasks in a fast-paced environment.

Mansioni

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about the hotel, amenities, and local knowledge to enhance the guest experience.
• Maintain a clean and organized front desk area, including the lobby and reception area.
• Collaborate with other departments to ensure seamless guest services and resolve issues.

Conoscenze

Communication

Problem solving

Multitasking

Interpersonal skills

Empathy

Shift flexibility

Formazione

Hotel Management qualification (advantage)

Strumenti

Opera PMS

Descrizione del lavoro

Crowne Plaza Sydney Airport in Mascot, NSW is seeking a friendly Guest Services Agent to join our Front Office team. You will greet guests, assist with check-in/out, handle inquiries, and provide local knowledge to enhance the stay.

Ideal candidates have experience in premium hospitality, strong communication skills, and the ability to multitask in a fast-paced environment. Working rights in Australia are required; shifts may include evenings and weekends.