Guest Services Agent

Crowne Plaza Hotels & Resorts; Sydney; In loco; AUD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Crowne Plaza Sydney Macquarie Park is seeking a Guest Services Agent to join our Front Office team. You will be the first point of contact for guests, delivering exceptional service from arrival to departure, and assisting with inquiries, reservations, and payments.

Ideal candidates will have hospitality experience, strong communication skills, and a flexible approach to shifts, including weekends and holidays. Join our welcoming team and help create memorable stays.

Competenze

• High school diploma or equivalent.
• Experience in a hospitality setting preferred.
• Excellent verbal and written communication skills.
• Proficient in using computer systems and reservation and payment systems.
• Flexibility to work various shifts, including weekends and holidays.

Mansioni

• Greet and welcome guests upon arrival with a warm and friendly atmosphere.
• Assist guests with check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries, requests and complaints promptly and professionally.
• Provide information about facilities, amenities and local attractions to enhance the guest experience.
• Coordinate and manage guest reservations with timely updates.
• Maintain a clean and organized front desk area, lobby and reception.
• Collaborate with other departments to ensure seamless guest services and resolve issues.
• Process payments and maintain accurate records of financial transactions.
• Uphold company policies and safety standards.
• Seek guest feedback and implement improvements.

Conoscenze

Guest service

Communication

Multitasking

Problem solving

Friendly demeanor

Formazione

High school diploma

Strumenti

PMS (Property Management System)

Reservation software

Descrizione del lavoro

Crowne Plaza Hotels & Resorts - Macquarie Park NSW

We are seeking a passionate and customer-focused Guest Services Agent to join our friendly Front Office team at Crowne Plaza Sydney Macquarie Park.

Conveniently located just minutes from Macquarie Park Metro Station, our hotel welcomes a diverse mix of business and leisure travellers. As the first point of contact, you will play a key role in creating memorable guest experiences and delivering exceptional service from arrival to departure.

Summary:

As a Guest Services Agent, you will be responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. You will be the first point of contact for guests and must maintain a professional and friendly demeanor at all times.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist guests with check-in and check-out procedures with accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about the facility, amenities, and local attractions to enhance the guest experience.
• Coordinate and manage guest reservations, provide timely updates.
• Maintain a clean and organized front desk area, including the lobby and reception area.
• Collaborate with other departments to ensure seamless guest services and resolve any issues that may arise.
• Process payments and maintain accurate records of financial transactions.
• Uphold company policies and procedures to ensure guest satisfaction and safety.
• Continuously strive to improve guest services by seeking feedback and implementing necessary changes.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Proven experience in a hospitality setting, preferably in Front Office department.
• Excellent verbal and written communication skills.
• Proficient in using computer systems and software, including reservation and payment systems.
• Flexibility to work various shifts, including weekends and holidays.