Duty Manager

Crowne Plaza Hotels & Resorts; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career progression

Staff discounts

Job summary

Crowne Plaza Sydney Macquarie Park is seeking a Duty Manager to lead and support the Front Office team, ensuring smooth, guest-focused service across shifts.

You will work closely with the Front Office Manager, coach and rostering staff, handle guest feedback with care, and collaborate with other departments to deliver a seamless guest journey in a fast-paced hotel environment.

Qualifications

• Previous experience in a Front Office leadership or supervisory role.
• A calm, approachable leadership style with a genuine care for people.
• Strong communication and problem-solving skills.
• Confidence working in a fast-paced hotel environment.
• Flexibility to work across a rotating roster, including weekends.

Responsibilities

• Supporting the Front Office Manager in leading the day-to-day Front Office operations
• Being a visible, hands-on leader on shift, supporting the team and guests
• Assisting with rostering, training, and performance support
• Handling guest feedback and resolving issues with confidence and care
• Working closely with other departments to ensure seamless guest journeys

Skills

Front Office leadership

Guest relations

Communication skills

Job description

Crowne Plaza Hotels & Resorts – Macquarie Park NSW

At Crowne Plaza Sydney Macquarie Park, our Front Office team sets the tone for every guest experience. From the first welcome to the final goodbye, we’re all about genuine service, calm leadership, and making people feel looked after. We’re now looking for a Duty Manager to support our team and help deliver smooth, memorable stays for every guests.

What you’ll be doing:

• Supporting the Front Office Manager in leading the day-to-day Front Office operations
• Being a visible, hands-on leader on shift, supporting the team and guests
• Assisting with rostering, training, and performance support
• Handling guest feedback and resolving issues with confidence and care
• Working closely with other departments to ensure seamless guest journeys

What we’re looking for:

• Previous experience in a Front Office leadership or supervisory role
• A calm, approachable leadership style with a genuine care for people
• Strong communication and problem-solving skills
• Confidence working in a fast-paced hotel environment
• Flexibility to work across a rotating roster, including weekends

What you’ll get:

• A key leadership role in a well-established hotel
• Supportive leaders who value teamwork and development
• Career progression opportunities across IHG Hotels & Resorts
• Global staff discounts on accommodation and food & beverage

If you’re ready to take the next step in your Front Office career and enjoy leading by example, we’d love to hear from you at Crowne Plaza Sydney Macquarie Park.