Guest Service Agent

Quest Apartment Hotels; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Onsite parking

Staff accommodation rates

Job summary

Quest Macquarie Park is a modern, serviced apartment hotel located just north-west of Sydney’s CBD. As a Guest Service Agent, you will be the welcoming face of our hotel, handling front office reception and delivering personalised service to guests.

Your day-to-day includes processing reservations, assisting guests with check-ins and check-outs, and providing detailed information about hotel facilities and the local area.

Qualifications

• Experience in delivering high levels of guest service.
• Strong communication and interpersonal skills.
• Ability to manage time effectively and multi-task in a busy front desk.

Responsibilities

• Delivering exceptional, personalised service to guests.
• Responding to accommodation inquiries.
• Processing reservations.
• Assisting guests with check-ins, check-outs, and providing detailed information about the hotel facilities and local area.
• Ensuring the seamless operation of the reception desk.

Skills

Customer service

Communication

Time management

Sales skills

Tools

Front office booking systems

Job description

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

Quest Macquarie Park is a modern, serviced apartment hotel located just north-west of Sydney’s CBD. The property features 111 well-appointed rooms, designed to provide guests with a comfortable, relaxing experience. Conveniently located only 500 meters from Macquarie Park Train Station, we provide easy access to Sydney’s city centre.

The Role

As a Guest Service Agent, you will be the welcoming face of our hotel, responsible for all aspects of front office reception. Your role will include:

Delivering exceptional, personalised service to guests.

Responding to accommodation inquiries.

Processing reservations.

Assisting guests with check-ins, check-outs, and providing detailed information about the hotel facilities and local area.

Ensuring the seamless operation of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous experience in front office reception within the hospitality, travel, or tourism industries is highly desirable. Other customer-facing roles, such as retail, will also be considered.

Key Requirements:

Flexibility to work shifts, weekends, and public holidays.

Valid working rights in Australia.

The Opportunity

This is a fantastic opportunity to work in a close-knit, supportive team in a beautiful location under the well-established and respected Quest Group brand. We offer:

A professional and friendly working environment.

Onsite parking.

Exclusive staff, family, and friends’ accommodation rates across Quest properties.