Guest Service Officer — Front Desk (Full/Part-Time)

Hyatt Hotel Canberra; Canberra; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Complimentary accommodation

Discounted accommodation

Shift meals

Gym discounts

Above award wages

Employee assistance program

Diversity and inclusion

Job summary

Hyatt Hotel Canberra - A Park Hyatt Hotel in Canberra is seeking full-time and part-time Guest Service Officers for our Front Office team. You will greet guests, handle calls, assist with check-ins and check-outs, and respond to inquiries with warmth and professionalism.

You’ll contribute to signature experiences by resolving service issues promptly and maintaining knowledge of local attractions. A hospitality-focused mindset and strong communication are essential to excel in this role.

Qualifications

• Excellent computer skills and proficiency with hospitality systems.
• Ability to work under pressure in a fast-paced front office environment.
• Positive, can-do attitude and guest-focused mindset.
• Diploma/certificate in Hospitality or Tourism Management is desirable.
• Knowledge of Opera is desirable.
• Prerequisite knowledge of the Travel/Hotel industry highly regarded.

Responsibilities

• Ensure smooth and efficient operation of the Front Office on a day to day basis.
• Handle internal and external phone calls, relaying messages with proficiency.
• Operating and controlling the telephone switchboard.
• Handle guest enquiries and requests and to have a thorough knowledge of Canberra and its surrounding areas.
• Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
• Efficiently process guest arrival and departures, through smooth check-in and check-out experiences

Skills

Excellent Computer Skills

Ability to work under pressure

Positive, can-do attitude

Education

Diploma/certificate in Hospitality or Tourism Management

Tools

Opera

Job description

Hyatt Hotel Canberra - A Park Hyatt Hotel in Canberra is seeking full-time and part-time Guest Service Officers for our Front Office team. You will greet guests, handle calls, assist with check-ins and check-outs, and respond to inquiries with warmth and professionalism.

You’ll contribute to signature experiences by resolving service issues promptly and maintaining knowledge of local attractions. A hospitality-focused mindset and strong communication are essential to excel in this role.