Luxury Front Desk Guest Service Officer

Park Hyatt; The Rocks; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Shift meals

Spa discounts

Hyatt accommodation worldwide

Learning & development programs

Employee assistance program

Paid family leave

Diversity & inclusion

Job summary

Park Hyatt Sydney is seeking a Guest Service Officer to join our Front Office team. You will be responsible for the guest’s arrival and departure experience, reporting to the Front Office Manager, and contributing to an inclusive, high-service environment.

This varied role offers the chance to develop your hospitality career within an international company, in Australia or overseas, with access to Hyatt benefits, training and development programs, and a collaborative team culture.

Qualifications

• Diploma or certificate in Hospitality or Tourism Management is desirable.
• Knowledge of Opera property management system is desirable.
• Good computer skills with MS Office and basic data entry experience.
• Experience in travel or hotel industry is preferred.

Responsibilities

• Greet guests and manage arrival and departure experiences.
• Accept and enter room reservations accurately into the computer system.
• Handle cashiering functions and payment processing.
• Coordinate luggage handling, transport and guest services as requested.
• Develop knowledge of local attractions, restaurants and shopping.
• Collaborate with Front Office team to ensure guest satisfaction.

Skills

MS Office

Work under pressure

Opera

Travel/hotel industry knowledge

Education

Diploma/certificate in Hospitality or Tourism Management

Tools

Opera

Job description

Park Hyatt Sydney is seeking a Guest Service Officer to join our Front Office team. You will be responsible for the guest’s arrival and departure experience, reporting to the Front Office Manager, and contributing to an inclusive, high-service environment.

This varied role offers the chance to develop your hospitality career within an international company, in Australia or overseas, with access to Hyatt benefits, training and development programs, and a collaborative team culture.