Guest Experience Concierge

Hyatt Hotels Corporation; Canberra; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Complimentary accommodation at Hyatt

Discounted accommodation at Hyatt

Access to shift meals

Training and development modules

Employee assistance program

Above award wages

Job summary

Hyatt Hotel Canberra is seeking friendly Guest Service Officers to join our Front Office team. You will create a welcoming experience for guests, handling calls, greeting arrivals, and assisting with check-in/check-out while resolving service issues with grace.

The role offers both full-time and part-time hours. A Diploma in Hospitality or Tourism is desirable, with Opera knowledge a plus; training and development opportunities are provided within a diverse, inclusive workplace.

Qualifications

• Ability to work under pressure.
• Diploma/Certificate in Hospitality or Tourism Management is desirable.
• Knowledge of Opera is desirable.

Responsibilities

• Ensure smooth and efficient operation of the Front Office on a day to day basis.
• Handle internal and external phone calls, relaying messages with proficiency.
• Operate and control the telephone switchboard.
• Handle guest enquiries and requests and to have a thorough knowledge of Canberra and its surrounding areas.
• Receive Room Service orders and promptly relay with the Room Service Kitchen and team.
• Process guest arrival and departures with smooth check-in/check-out experiences.

Skills

Guest service

Phone handling

Check-in / check-out

Canberra knowledge

Communication skills

Education

Diploma/Certificate in Hospitality or Tourism Management

Tools

Opera property management

Job description

Hyatt Hotel Canberra is seeking friendly Guest Service Officers to join our Front Office team. You will create a welcoming experience for guests, handling calls, greeting arrivals, and assisting with check-in/check-out while resolving service issues with grace.

The role offers both full-time and part-time hours. A Diploma in Hospitality or Tourism is desirable, with Opera knowledge a plus; training and development opportunities are provided within a diverse, inclusive workplace.