VIP Guest Experience Specialist

Accor Apartments & Realty; North Canberra; Presencial; AUD 42 000 - 56 000; Tempo integral

Resumo da oferta

Accor Apartments & Realty in Canberra is seeking a Guest Service Agent to warmly welcome guests and set the tone for their stay. You will manage check-in/out, answer questions, and promote hotel services while delivering outstanding hospitality.

You will need strong communication, multitasking and the ability to work varied shifts including nights and weekends. Experience at a hotel front desk is a plus, and you should enjoy helping guests create memorable experiences.

Qualificações

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication.
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.

Responsabilidades

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Conhecimentos

Front desk experience

Customer service

Team collaboration

Multitasking

Communication skills

Shift flexibility

Descrição da oferta de emprego

Accor Apartments & Realty in Canberra is seeking a Guest Service Agent to warmly welcome guests and set the tone for their stay. You will manage check-in/out, answer questions, and promote hotel services while delivering outstanding hospitality.

You will need strong communication, multitasking and the ability to work varied shifts including nights and weekends. Experience at a hotel front desk is a plus, and you should enjoy helping guests create memorable experiences.