Guest Service Agent

Hyat; Sydney; On-site; AUD 52,000 - 62,000; Part time

Benefits offered by this job

Complimentary nights

Discounted accommodation

Reward programs

Learning and development opportunities

Uniform provided

Discounted parking

Job summary

Hyatt Regency Sydney is looking for a Guest Service Agent to be the welcoming face of the hotel. You will manage check-ins/check-outs, assist guests with inquiries, and help create memorable experiences for every visitor.

Located near Darling Harbour, the ideal candidate communicates well, works in a fast-paced setting, and is flexible for evenings and weekends; OPERA experience is a plus.

Qualifications

• Front Office experience is highly regarded.
• OPERA system experience is advantageous.
• Excellent customer service and interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.
• Good verbal and written communication.
• Grooming and professional appearance.
• Valid Australian working rights.
• Availability to work across a rotating roster, including evenings and weekends.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Address guest inquiries and resolve issues to Hyatt's 5-star standards.
• Make recommendations to enhance guests' stay.
• Provide exceptional service to internal and external guests.

Skills

Front Office experience

Customer service

High-volume environment

Verbal and written communication

Grooming and presentation

Australian working rights

Roster availability

Tools

OPERA system

Job description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

Opportunity is calling to join our Front Office team at Australia’s largest hotel. We are on the look-out for the following:

Guest Service Officer - Part time and Full Time

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.

Benefits for working with Hyatt Include:

• After 90 days of service, 6-12 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)
• Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking

The Role:

As a Guest Service Agent, you will serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5-star standards. You will conduct a large volume of check-ins and check-outs, professionally handle complaints and be readily able to make recommendations to complement our guest’s stay. You will deliver exceptional customer service to both internal and external guests and strive to create memorable experiences.

Our ideal candidate will possess:

• Previous Front Office experience - highly regarded
• Exposure to using OPERA system – highly regarded
• Exceptional customer service and interpersonal skills
• Ability to work in a high-volume and fast paced environment
• Strong verbal and written communication skills
• Excellent grooming and personal presentation
• Valid Australian working rights
• Availability to work across a rotating roster, including evenings and weekends

Quality care. Quality connections. Join Hyatt.