Front Office Concierge — Elevate Guest Experience in Canberra

UniLodge Australia Pty Ltd; Canberra; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Attractive remuneration

Inclusive culture

Viva Engage involvement

Team events

Travel privileges

Referral rewards up to $1,000

Job summary

Essence Hotels & Apartments, part of the UniLodge Living Group, is expanding its Canberra footprint. We are seeking a Front Office Receptionist to deliver welcoming, professional, service-driven experiences for guests and residents at our Canberra location.

You will manage bookings, check-ins/outs, enquiries, and front-of-house administration, while collaborating with internal teams to ensure high standards of safety, privacy and wellbeing. Unrestricted working rights in Australia required.

Qualifications

• Experience or interest in reception, hospitality, or front-of-house operations.
• Unrestricted working rights in Australia and valid National Police Check.

Responsibilities

• Provide friendly, professional service as the first point of contact for guests, residents and visitors.
• Manage daily reception activities including bookings, check-ins/check-outs, enquiries, shift handovers, sales and maintaining a tidy, well-presented front-of-house area.
• Respond to enquiries and issues with care and efficiency, ensuring a positive experience for guests and residents with a focus on safety, privacy and wellbeing.
• Complete front office administration accurately, including systems use, account processing, shift balancing and arrears monitoring.
• Assist with sales and other operations such as inspections/tours, maintenance coordination, and contractor liaison.
• Coordinate enquiries and processing in collaboration with internal teams and contractors.

Skills

Customer service mindset

Front-of-house operations

Organisational skills

Communication skills

Tools

Phone & email handling

Front desk software familiarity

Job description

Essence Hotels & Apartments, part of the UniLodge Living Group, is expanding its Canberra footprint. We are seeking a Front Office Receptionist to deliver welcoming, professional, service-driven experiences for guests and residents at our Canberra location.

You will manage bookings, check-ins/outs, enquiries, and front-of-house administration, while collaborating with internal teams to ensure high standards of safety, privacy and wellbeing. Unrestricted working rights in Australia required.