Guest Service Agent - Novotel Sydney Darling Square

Novotel Hotels; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Novotel Hotels in Sydney is seeking a Front Office professional to manage guest interactions from check-in to check-out and beyond. You will deliver service excellence, handle reservations, and maintain guest accounts with accuracy and care.

Ideal candidates communicate clearly, thrive in a fast-paced environment, and actively support loyalty program enrolments while upholding brand standards and a guest-first ethos.

Qualifications

• Experience in front office operations and guest services.
• Ability to handle reservations and guest accounts accurately.
• Strong communication and phone etiquette.

Responsibilities

• Deliver service from check-in to check-out and throughout the guest journey.
• Provide passionate, knowledgeable, and friendly service to guests.
• Complete front office tasks including selling hotel facilities and managing guest accounts.
• Answer phone calls professionally per brand standards.
• Promote loyalty program enrolments and sales.

Skills

Front desk service

Education

Hospitality qualification

Tools

Booking systems

Job description

What you will be doing:
Reporting to the Front Office Manager you will be delivering service excellence, from check in to check out and at every guest journey point.

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts.
• Answer all telephone calls in a professional manner according to brand standard.
• Live our loyalty culture and drive enrolments and sales for our loyalty program.