Guest Service Agent - Novotel Sydney Darling Square

NOVOTEL; Sydney; On-site; AUD 42,000 - 60,000; Part time

Benefits offered by this job

Work Your Way

Mentorship by Accor professionals

Career development opportunities

Job summary

Accor in Sydney’s CBD is seeking a Guest Service Agent for a part-time or full-time role at Novotel Sydney Darling Square. You will deliver service excellence from check-in to check-out and throughout each guest journey, ensuring memorable stays.

Ideal candidates have hotel customer service experience, strong communication, and the ability to multitask under pressure while promoting the loyalty program and brand standards.

Qualifications

• Previous customer service experience in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud.
• You will be able to work under pressure, multitask and be a solution finder.
• Strong communication skills and pride in personal presentation.
• A genuine customer service focus and a strong dedication to always making our guest's smile during their stay.

Responsibilities

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts.
• Answer all telephone calls in a professional manner according to brand standard.
• Live our loyalty culture and drive enrolments and sales for our loyalty program.

Skills

Customer service

Microsoft Office

Opera Cloud

Pressure tolerance

Communication

Presentation

Tools

Opera Cloud

Microsoft Office

Job description

• Part-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Part-Time

Company Description

Conveniently located amongst Sydney's CBD, Darling Harbour, Darling Square and ICC precincts atNovotelSydney Darling Squarewe are looking for aGuest Service Agentto join our team in a Part-Time or Full- Timebasis.

Accoris the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We're so muchmore than hotels—we're creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

Job Description

What you will be doing:

Reporting to the Front Office Manager you will be delivering service excellence, from check in to check out and at every guest journey point.

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Complete a wide variety of front office tasks, which willensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts.
• Answer all telephone calls in a professional manner according to brand standard.
• Live our loyalty culture and drive enrolments and sales for ourloyalty program.

Qualifications

What we are looking for:

To be successful in this role you will have

• Previous customer service experiencein a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud.
• You will be able to work under pressure, multitask and be a solution finder.
• Strong communication skills and pride in personal presentation.
• A genuine customer service focus and a strong dedication to alwaysmaking our guest's smile during their stay.

Additional Information

What's in it for you:

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor.
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
• Work alongside passionate industry professionals.
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note, you will require full working rights in Australia to be eligible for this position.