Guest-First Reservations Specialist — Work Your Way

Accorhotel; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounted Accommodation and F&B

Complimentary laundering

Annual Staycation

Work Your Way across Accor brands

Job summary

Novotel & ibis Sydney Darling Harbour, part of the Accor group, is seeking a friendly Reservations Agent. The role involves handling phone, email, and live inquiries, guiding guests to choose options that best fit their needs, and entering details accurately into our reservation system.

Join a welcoming team, work across iconic Accor brands, and enjoy opportunities for career growth, staff discounts, and flexible shifts including weekends and holidays.

Qualifications

• Exceptional verbal and written communication skills.
• A passion for hospitality and helping people.
• Strong multitasking and time management abilities.
• High attention to detail and accuracy.
• Experience with reservation systems (training provided).
• Flexibility to work varied shifts, including weekends and holidays.
• A positive attitude, with a problem-solving, guest-first mindset.

Responsibilities

• Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
• Assist customers in selecting appropriate options based on their needs and preferences.
• Input and update reservation details accurately in the system.
• Provide information about available services, promotions, and special offers.
• Modify or cancel reservations as needed, ensuring customer satisfaction.
• Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
• Handle complaints and resolve issues in a professional, courteous manner.

Skills

Exceptional verbal and written comms

Hospitality passion

Multitasking

Attention to detail

Reservation systems experience

Flexibility with shifts

Positive guest-first attitude

Job description

Novotel & ibis Sydney Darling Harbour, part of the Accor group, is seeking a friendly Reservations Agent. The role involves handling phone, email, and live inquiries, guiding guests to choose options that best fit their needs, and entering details accurately into our reservation system.

Join a welcoming team, work across iconic Accor brands, and enjoy opportunities for career growth, staff discounts, and flexible shifts including weekends and holidays.