Guest Service Agent

CABRAVALE CLUB RESORT; Sydney; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Supportive environment

Career growth within Accor

Staff benefits including discounted ST

Exposure to a dynamic hotel-club field

Job summary

Novotel Sydney Cabramatta is seeking a proactive Guest Service Agent to welcome guests, manage check-ins and check-outs and support smooth day-to-day operations across all shifts. This rotating roster role requires strong communication, problem-solving and teamwork, with Opera Cloud experience highly regarded; RSA is an advantage, and a commitment to guest safety and comfort is essential.

Join a dynamic hotel-club environment within Accor, with staff benefits including discounted stays and F&B

Qualifications

• Previous hotel front office experience preferred.
• Opera Cloud experience is highly regarded.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• High attention to detail and a proactive approach.

Responsibilities

• Manage guest check-ins and check-outs efficiently and professionally
• Handle reservations, enquiries, and guest requests across all channels
• Deliver exceptional customer service at all times
• Support overnight operations, including basic night audit tasks
• Ensure guest safety, security, and comfort during all shifts
• Resolve guest concerns promptly and with care
• Maintain a clean and professional front office environment
• Work collaboratively with all departments to ensure smooth operations

Skills

Front desk experience

Opera Cloud

Communication

Problem solving

Teamwork

Attention to detail

Flexibility

Tools

Opera Cloud

Job description

Guest Service Agent - Full Time /Casual
Novotel Sydney Cabramatta

About the role

As a Guest Service Agent, you will be the face of the hotel, ensuring smooth day-to-day operations across all shifts. From welcoming guests to managing overnight operations, you will play a key role in maintaining service standards and guest satisfaction. This role operates on a rotating roster, including morning, evening, and overnight shifts.

Key responsibilities

Manage guest check-ins and check-outs efficiently and professionally

Handle reservations, enquiries, and guest requests across all channels

Deliver exceptional customer service at all times

Support overnight operations, including basic night audit tasks

Ensure guest safety, security, and comfort during all shifts

Resolve guest concerns promptly and with care

Maintain a clean and professional front office environment

Work collaboratively with all departments to ensure smooth operations

About you

Previous hotel front office experience preferred

Experience with Opera (Cloud) is highly regarded

Strong communication and problem-solving skills

Ability to work independently and as part of a team

High attention to detail and a proactive approach

Flexibility to work a rotating roster including night shifts, weekends, and public holidays

RSA certification is an advantage

About us

Novotel Sydney Cabramatta is a dynamic hotel-club integrated operation, offering a supportive and team-oriented environment with career growth opportunities and staff benefits including discounted stays and F&B.

Supportive and team-oriented environment

Career growth opportunities within Accor

Staff benefits including discounted stays and F&B

Exposure to a dynamic hotel-club integrated operation

Benefits

• Supportive and team-oriented environment
• Career growth opportunities within Accor
• Staff benefits including discounted stays and F&B
• Exposure to a dynamic hotel-club integrated operation