Hotel Guest Service Agents

Star Entertainment Group; Gold Coast City; Presencial; AUD 39.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal on site

Uniform provided

Penalty rates for nights, weekends and

Public holidays

Discounted parking

Restaurant and accommodation discounts

Diversity and inclusion

Gym and retail discounts

Career growth opportunities

Descripción de la vacante

The Star Gold Coast is seeking a Hotel Guest Service Agent to be the face of our hotel, delivering outstanding service and creating memorable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues, you will play a vital role in ensuring guests feel welcomed and valued during their stay at The Star Gold Coast.

You will contribute to a dynamic team at a premier destination on the Gold Coast, offering a competitive hourly rate, flexible

Formación

• Excellent communication and interpersonal skills to deliver outstanding guest service.
• Ability to handle guest inquiries and issues promptly and professionally.
• Comfort with working in a fast-paced hospitality environment.
• Experience with hotel management systems is a plus (Opera highly regarded).

Responsabilidades

• Greet guests and assist with check-ins and check-outs.
• Address guest inquiries and resolve issues with efficiency and courtesy.
• Maintain high standards of service throughout the guest stay.
• Utilise hotel systems to manage guest information and preferences.

Conocimientos

Communication skills

Interpersonal skills

Customer service

Problem solving

Calm under pressure

Herramientas

Opera

Descripción del empleo

Join The Star Gold Coast as a Hotel Guest Service Agent,where you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
• Discounted parking available
• Up to 30% discounts across award our winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Endless career growth and opportunities to learn and develop your career

What we are looking for

• Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
• Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
• Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
• Proficiency in computer systems and databases used for guest management (Opera highly regarded)
• Flexibility to work varying shifts, including weekends and holidays

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!