Guest Service Agent: VIP Front Desk & Guest Perks

Mantra Group; Gold Coast City; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

ALL Heartist Membership - Discounts on

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way - Accor Academy & Typsy

Worldwide Opportunities

Job summary

Mantra on View on the Gold Coast offers a warm welcome as a Guest Service Agent, guiding guests from check-in to check-out and ensuring memorable stays with exceptional hospitality. This role emphasizes friendly service, efficient front desk operations, and sharing local insights to enhance guest experiences.

You will work across shift patterns, including nights and weekends, leveraging Accor’s hospitality standards to deliver personalised service and promote on-property amenities.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Guest service

Team collaboration

Multi-tasking

Time management

Written & verbal communication

Shift flexibility

Hospitality knowledge

Job description

Mantra on View on the Gold Coast offers a warm welcome as a Guest Service Agent, guiding guests from check-in to check-out and ensuring memorable stays with exceptional hospitality. This role emphasizes friendly service, efficient front desk operations, and sharing local insights to enhance guest experiences.

You will work across shift patterns, including nights and weekends, leveraging Accor’s hospitality standards to deliver personalised service and promote on-property amenities.