Hotel Guest Service Agents

The Star Entertainment Group; Gold Coast City; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Meal on site

Uniform provided

Shift penalties for nights/weekends/PH

Parking discounts

Restaurant discounts

Lifestyle discounts

Career growth

Job summary

The Star Gold Coast invites applicants for a Hotel Guest Service Agent to be the face of our hotel, delivering warm, professional service from check-in to check-out. You will handle guest inquiries, resolve issues promptly and ensure every guest feels welcomed throughout their stay.

Join our team to contribute to award-winning dining and entertainment experiences while enjoying on-site meals, uniform care, and competitive hourly rates with penalties for nights, weekends and public holidays.

Qualifications

• Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service.
• Ability to work effectively in a fast-paced environment while maintaining composure and professionalism.
• Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
• Proficiency in computer systems and databases used for guest management (Opera highly regarded)

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Respond to inquiries and resolve issues promptly.
• Provide outstanding customer service and make guests feel welcome.
• Maintain guest records using Opera PMS

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Tools

Opera PMS

Job description

Join The Star Gold Coast as a Hotel Guest Service Agent, where you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
• Discounted parking available
• Up to 30% discounts across award our winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Endless career growth and opportunities to learn and develop your career
  

What we are looking for

• Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
• Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
• Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
• Proficiency in computer systems and databases used for guest management (Opera highly regarded)
• Flexibility to work varying shifts, including weekends and holidays
  

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!