Guest Service Agent - Front Office (Part-Time, Weekends)

Oaks Mackay Carlyle Suites; Mackay Regional; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent dedicated to delivering outstanding service. You will guide guests from check-in to check-out, offer local recommendations, and ensure every stay feels welcoming and seamless.

Ideal candidates will have a background in hospitality or customer-facing roles, strong communication skills, and a professional presentation. Weekend and holiday shifts are part of the role, with a supportive team environment.

Qualifications

• Experience delivering high-quality service in hotel, hospitality or customer-facing roles.
• Clear and professional communication across in-person, phone and email.
• Consistently outstanding service with proactive, positive guest support.
• Passion for creating positive guest experiences with attentive service.
• Polished, professional presentation aligned with company standards.
• Willingness to work weekends, holidays and varied shifts.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs efficiently.
• Maintain courteous, clear communication with guests and colleagues.
• Process reservations and requests using the property management system.
• Provide on-stay assistance and personalised local recommendations.

Skills

Hospitality experience

Clear communication

Guest service oriented

Professional appearance

Flexible schedule

Job description

Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent dedicated to delivering outstanding service. You will guide guests from check-in to check-out, offer local recommendations, and ensure every stay feels welcoming and seamless.

Ideal candidates will have a background in hospitality or customer-facing roles, strong communication skills, and a professional presentation. Weekend and holiday shifts are part of the role, with a supportive team environment.