Part-Time Guest Experience Agent

Minor Food Holding Co., Ltd.; Mackay Regional; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Hotel discounts

Friends/Family discount

Global perks

Retail discounts

Entertainment discounts

Health insurance

Parental leave

Wellness support

Job summary

Minor Hotels’ Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent to warmly welcome guests, manage check-ins/outs, and guide guests with local recommendations, all while upholding service standards. The role requires flexibility to cover weekends and public holidays with rotating shifts, in a welcoming hotel environment.

The position emphasizes delivering exceptional guest experiences, engaging with guests across multiple channels, and contributing to a positive team culture

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Excellent clear communication across in-person, phone, and email channels.
• Proactive, positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating memorable guest experiences with attentive service.
• Polished professional presentation reflective of brand standards.
• Willing to work weekends, public holidays, and rotating shifts.

Responsibilities

• Provide warm reception and smooth check-in/check-out.
• Maintain clear communications with guests and colleagues across channels.
• Process reservations and updates using property management systems.
• Act as primary point of contact and offer personalised recommendations.

Skills

Hospitality experience

Customer service

Communication skills

Job description

Minor Hotels’ Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent to warmly welcome guests, manage check-ins/outs, and guide guests with local recommendations, all while upholding service standards. The role requires flexibility to cover weekends and public holidays with rotating shifts, in a welcoming hotel environment.

The position emphasizes delivering exceptional guest experiences, engaging with guests across multiple channels, and contributing to a positive team culture