Part-Time Front Desk & Guest Experience Agent

MH Management (QLD) Pty Ltd; Mackay Regional; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels’ Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent to deliver warm, attentive hospitality. You will guide guests from check-in to check-out, handling reservations, inquiries, and local recommendations with a positive, proactive attitude.

The role requires a welcoming presence, clear communication, and the ability to work flexible hours across a rotating roster, including weekends and public holidays.

Qualifications

• Background in delivering high-quality service within hospitality or customer-facing environment.
• Ability to articulate information clearly across various mediums (in-person, phone, email).
• Consistently delivers an exceptional standard of service with proactive problem-solving.
• Commitment to a dynamic work schedule, including weekends and holidays.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process.
• Maintain clear and courteous communication with guests and colleagues across channels to provide exceptional service.
• Oversee the accurate processing of guest reservations and requests using the PMS to ensure seamless scheduling.
• Act as a primary point of contact for guests, offering prompt assistance and personalised recommendations across their stay.

Skills

Customer service

Communication skills

Professional presentation

Flexible schedule

Job description

Minor Hotels’ Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent to deliver warm, attentive hospitality. You will guide guests from check-in to check-out, handling reservations, inquiries, and local recommendations with a positive, proactive attitude.

The role requires a welcoming presence, clear communication, and the ability to work flexible hours across a rotating roster, including weekends and public holidays.