Front Office Guest Services Champion - Part Time

Oaks Melbourne On Market Hotel; Melbourne; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global hotel discounts

Wellness benefits

Job summary

Oaks Melbourne on Market Hotel is seeking a part-time Guest Service Agent who loves delivering outstanding hospitality. You will welcome guests, assist with check-ins/outs, and provide local recommendations with warmth and professionalism.

The role emphasises clear communication, a proactive approach to guest needs, and the ability to handle inquiries across multiple channels. Join a team that values guest satisfaction, polished presentation, and flexibility to work weekends and various shifts.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Excellent communication skills with guests and colleagues across multiple channels.
• Consistently delivers a high standard of service with a proactive, positive approach.
• Polished, professional presentation reflecting organisational standards.
• Willingness to work weekends, public holidays and rotating shifts.

Responsibilities

• Provide a warm and friendly reception to guests on arrival, ensuring a smooth check-in and addressing inquiries.
• Maintain clear communication with guests, colleagues and stakeholders across in-person, phone and email channels.
• Oversee accurate processing of reservations, updates and special requests using the property management system.
• Serve as the main point of contact for guests throughout their stay and offer personalised recommendations.

Skills

Guest service experience

Communication skills

Customer-focused

Professional presentation

Flexible schedule

Job description

Oaks Melbourne on Market Hotel is seeking a part-time Guest Service Agent who loves delivering outstanding hospitality. You will welcome guests, assist with check-ins/outs, and provide local recommendations with warmth and professionalism.

The role emphasises clear communication, a proactive approach to guest needs, and the ability to handle inquiries across multiple channels. Join a team that values guest satisfaction, polished presentation, and flexibility to work weekends and various shifts.