Guest Service Agent — Front Desk & F&B (Casual)

At Regional Accommodation Group; Mildura; Presencial; AUD 34.000 - 44.000; Tempo integral

Benefícios oferecidos por esta vaga

Discounted accommodation

Comprehensive training and development

Career progression opportunities

Supportive team environment

Cross-training in Front Office and F&B

Resumo da vaga

Regional Accommodation Group – Mildura VIC is seeking a friendly, professional Guest Service Agent / Receptionist to join Best Western Chaffey Motel. The role involves front desk duties, reservations, and occasional restaurant support in a fast-paced hospitality environment.

Key responsibilities include check-in/out, reservations management, guest enquiries, payments, and coordination with housekeeping. RSA certification and flexible, team-oriented mindset are essential.

Qualificações

• Have a genuine passion for hospitality and customer service.
• Present professionally and communicate confidently with guests and colleagues.
• Possess strong computer, administration and organisational skills.
• Be able to multitask and remain calm under pressure.
• Demonstrate initiative, reliability and a positive attitude.
• Enjoy working as part of a team and be willing to assist across multiple departments.
• Have a flexible approach to work and be committed to delivering exceptional guest experiences.

Responsabilidades

• Welcome guests with a warm and professional attitude while managing check-in and check-out procedures.
• Manage reservations, room allocations and guest accounts accurately.
• Respond promptly and professionally to guest enquiries and resolve issues efficiently.
• Process payments and maintain accurate financial and reservation records.
• Liaise with housekeeping, maintenance and other departments to ensure smooth daily operations.
• Provide local knowledge and assist guests with recommendations and special requests.
• Assist with restaurant and bar operations as required, including taking orders, serving guests and supporting the food & beverage team during busy service periods.
• Maintain a high standard of presentation throughout all guest areas.

Conhecimentos

Customer service

Professional presentation

Computer skills

Multitasking

Team player

Flexible approach

Ferramentas

Protel

RMS

Descrição da vaga

Regional Accommodation Group – Mildura VIC is seeking a friendly, professional Guest Service Agent / Receptionist to join Best Western Chaffey Motel. The role involves front desk duties, reservations, and occasional restaurant support in a fast-paced hospitality environment.

Key responsibilities include check-in/out, reservations management, guest enquiries, payments, and coordination with housekeeping. RSA certification and flexible, team-oriented mindset are essential.