Guest Experience Agent - Front Desk & Hospitality Pro

Voco; Gosford; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Discounted duty meals

Discounted onsite parking

Colleague discounts on accommodation,F

Job summary

voco Gosford is seeking a casual Guest Service Agent for Front Desk and Hotel All Rounder duties, bringing warmth and a guest-first mindset to the team.

You will deliver welcomed check-ins, assist with guest requests, and help showcase The Archibald precinct while keeping operations running smoothly. RSA preferred; English fluency required; availability for weekends and late shifts is essential.

Qualifications

• Front Office or guest service experience in hospitality.
• RSA certification or willingness to obtain.
• English fluency; additional languages welcome.
• Availability for weekends and public holidays.

Responsibilities

• Deliver genuine welcomes, check-ins, and check-outs.
• Handle guest enquiries, payments, and requests with a can-do attitude.
• Resolve guest concerns and turn hiccups into positive outcomes.
• Promote local dining, attractions and experiences.
• Support In-Room Dining and bar service as needed.

Skills

Front Desk

Customer Service

RSA

MS Office

Opera PMS

Tools

Opera PMS

Job description

voco Gosford is seeking a casual Guest Service Agent for Front Desk and Hotel All Rounder duties, bringing warmth and a guest-first mindset to the team.

You will deliver welcomed check-ins, assist with guest requests, and help showcase The Archibald precinct while keeping operations running smoothly. RSA preferred; English fluency required; availability for weekends and late shifts is essential.