Guest Experience Front Desk Specialist

Mr Purple; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Discounted accommodation at G’day Park

Staff rewards program

Employee assistance program

Internal promotions

Flexible scheduling

Job summary

G’day Group is seeking a Front Office Receptionist in Melbourne to greet guests, handle check-ins/outs, and manage reservations using the RMS Booking System. You will coordinate with Housekeeping, provide local area information, and handle daily admin tasks with a positive, guest-first approach.

The role requires weekend/holiday availability, accurate cash handling, and strong communication. Competitive salary with superannuation is offered for permanent positions.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including RMS Booking System knowledge.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and check-outs.
• Using the park booking system to make reservations and manage accounts.
• Coordinating with Housekeeping to track room readiness.
• Providing guests information about the property and local areas.
• Carrying out day-to-day office administration.
• Maintaining excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience

Communication skills

Cash handling

Organizational skills

Tools

RMS Booking System

Job description

G’day Group is seeking a Front Office Receptionist in Melbourne to greet guests, handle check-ins/outs, and manage reservations using the RMS Booking System. You will coordinate with Housekeeping, provide local area information, and handle daily admin tasks with a positive, guest-first approach.

The role requires weekend/holiday availability, accurate cash handling, and strong communication. Competitive salary with superannuation is offered for permanent positions.