Guest Experience Front Desk Ambassador | Flexible Shifts

Travellers Group; Warrnambool; On-site; AUD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay you’ll be happy to tal

Quarterly incentive bonus

Flexible casual shifts to fit around

Paid birthday leave

Health & Wellbeing program for you and

Discounted stays for you and your</br>

Growth opportunities and team support

Job summary

Best Western Olde Maritime in Warrnambool, VIC is seeking a motivated Casual Front Office Receptionist to join our team at 110 Merri Street, Warrnambool, VIC — a well-established 43-room property at the western end of the Great Ocean Road, beside Flagstaff Hill Maritime Village and home to the recently refurbished Clovelly Restaurant & Bar.

The Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and

Qualifications

• Experience preferred, but training available.

Responsibilities

• Greet guests on arrival, manage check-in and check-out, and share information on facilities and local attractions.
• Handle phone and online reservations, ensuring accurate and timely bookings.
• Maintain guest records, process payments and manage day-to-day front desk operations.
• Respond to guest inquiries, requests and complaints promptly and professionally.
• Liaise with housekeeping and maintenance to ensure rooms are guest-ready and issues are resolved quickly.
• Monitor guest access and maintain the security of the front desk area.
• Follow workplace health and safety requirements and report any hazards.

Job description

Best Western Olde Maritime in Warrnambool, VIC is seeking a motivated Casual Front Office Receptionist to join our team at 110 Merri Street, Warrnambool, VIC — a well-established 43-room property at the western end of the Great Ocean Road, beside Flagstaff Hill Maritime Village and home to the recently refurbished Clovelly Restaurant & Bar.

The Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and