Guest Service Agent

The Sebel Byron Bay; Byron Bay; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Great team

Benefits

Job summary

The Sebel Byron Bay is seeking a friendly Front Office professional to deliver warm, knowledgeable service to guests and team members in a vibrant Byron Bay setting.

You will handle check-ins/outs, provide local information, and manage reservations with Opera Cloud and Accor systems experience valued. A strong emphasis on communication, organization, and teamwork is essential for success.

Qualifications

• Previous hotel front office experience preferred.
• Experience with Opera Cloud and Accor systems advantageous.
• Excellent communication and organizational skills.

Responsibilities

• Provide warm, knowledgeable, and professional service to guests and team members.
• Assist guests with enquiries, requests, and complaints, ensuring prompt resolution.
• Complete guest check-ins and check-outs accurately and efficiently.
• Provide information on hotel facilities, services, and local attractions.
• Make and manage reservations; experience with Opera Cloud and Accor systems is valued.
• Maintain a clean, organized front desk and liaise with Housekeeping.

Skills

Strong communication

Attention to detail

Organizational skills

Tools

Opera Cloud

Accor systems

Job description

About the Hotel The Sebel Byron Bayyour ideal home base whilst you explore Byron Bay. Accommodation located right in the heart of Byron Bay surrounded by vibrant cafes, restaurants and fashion boutiques with glorious Main Beach just 150 meters away from the beach is looking for new Front Office superstars to join our vibrant team!

Key Responsibilities:

Provide warm, knowledgeable, and professional service to both guests and team members.

Assist guests with enquiries, requests, and complaints, ensuring prompt and effective resolution.

Complete guest check-ins and check-outs accurately and efficiently.

Provide information on hotel facilities, services, and local attractions.

Make and manage reservations as required. Experience with Opera Cloud and Accor systems is highly regarded.

Answer telephone calls promptly and professionally in accordance with brand standards.

Record and communicate guest feedback to the relevant department managers.

Maintain accurate guest profiles and property information.

Ensure thorough shift handovers to support seamless guest service.

Maintain a clean, organized, and professional front desk environment.

Liaise closely with Housekeeping and other departments to ensure effective communication and guest satisfaction.

Process cash, credit card, and EFTPOS transactions accurately.

Be available to work a flexible roster, including weekends and public holidays.

About You:

Strong communication and interpersonal skills.

Excellent attention to detail and organizational abilities.

Ability to multitask in a fast-paced environment.

Previous hotel front office experience is preferred.

Experience with Opera Cloud and Accor systems is advantageous.

This is an exciting opportunity to join a supportive team and build your career in hospitality.

What do we offer?

Great team, benefits and perks!

Work as part of a great supportive team

Grow and develop a multitude of skills

Fun and rewarding work environment

This role affords great opportunity for development and progression throughout our portfolio of properties.

Please be advised that only short-listed candidates will be contacted. Applicants must have appropriate work visa and must not have any restrictions to their entitlement to work.