Guest Service Agent: Front Desk & Guest Experience

The Sebel Byron Bay; Byron Bay; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Great team

Benefits

Zusammenfassung

The Sebel Byron Bay is seeking a friendly Front Office professional to deliver warm, knowledgeable service to guests and team members in a vibrant Byron Bay setting.

You will handle check-ins/outs, provide local information, and manage reservations with Opera Cloud and Accor systems experience valued. A strong emphasis on communication, organization, and teamwork is essential for success.

Qualifikationen

• Previous hotel front office experience preferred.
• Experience with Opera Cloud and Accor systems advantageous.
• Excellent communication and organizational skills.

Aufgaben

• Provide warm, knowledgeable, and professional service to guests and team members.
• Assist guests with enquiries, requests, and complaints, ensuring prompt resolution.
• Complete guest check-ins and check-outs accurately and efficiently.
• Provide information on hotel facilities, services, and local attractions.
• Make and manage reservations; experience with Opera Cloud and Accor systems is valued.
• Maintain a clean, organized front desk and liaise with Housekeeping.

Kenntnisse

Strong communication

Attention to detail

Organizational skills

Tools

Opera Cloud

Accor systems

Jobbeschreibung

The Sebel Byron Bay is seeking a friendly Front Office professional to deliver warm, knowledgeable service to guests and team members in a vibrant Byron Bay setting.

You will handle check-ins/outs, provide local information, and manage reservations with Opera Cloud and Accor systems experience valued. A strong emphasis on communication, organization, and teamwork is essential for success.